Internal IT Administrator

Location: Hybrid (Somerset West, South Africa)

Department: Internal IT

Reports to: Head of Internal IT

Job Type: Full-Time

About HostAfrica:

HostAfrica is a leading provider of reliable web hosting, cloud servers, and IT solutions, empowering businesses across Africa and beyond. We are committed to providing secure, reliable, and innovative technology solutions that support our growing workforce and business operations.

As we continue to expand, we are looking for an experienced Internal IT Administrator to manage and strengthen our internal IT environment. This role will be instrumental in ensuring the security, reliability, and efficiency of our IT infrastructure, managing company devices, administering employee access, and continuously improving our IT processes and systems.

Job Summary and Responsibilities

We're looking for an experienced Internal IT Administrator to run our Internal IT day to day. That covers our fleet, our endpoint security, and access for every HostAfrica employee. You'll keep our people productive and our systems secure. You'll also help build and improve our fleet management, processes and SOPs.

1. Manage the company laptop fleet, from procurement and provisioning to asset tracking and secure disposal

2. Help build and improve our existing fleet management setup, tooling and standard configurations

3. Write, maintain and improve IT SOPs and documentation

4. Handle onboarding and offboarding, including same-day laptop provisioning and offboarding access removal within minutes

5. Run endpoint security, patching and vulnerability management, with 100% coverage of endpoint protection and MFA

6. Administer identity and access management (user accounts, MFA, VPN and privileged access) on a least-privilege basis

7. Provide internal helpdesk support against defined SLAs, from P1 incidents to everyday requests

8. Respond to security incidents such as phishing, compromised accounts, malware and lost or stolen devices

9. Manage software licenses, renewals and vendors, and automate repetitive processes

Job Specifications (Education, Skills and Competencies)

• Diploma or Bachelor's Degree in Information Technology or equivalent experience

• At least 5 years of hands-on experience in IT administration or endpoint and fleet management

• Strong Windows experience, including deployment, configuration, Group Policy and troubleshooting

• Solid experience with CrowdStrike Falcon and FleetDM (osquery)

• Experience with MDM and remote device management, encryption and patch tooling

• A strong grounding in IAM, MFA, VPN and security best practice

• A track record of building or improving fleet management processes and SOPs

• Scripting and automation skills (PowerShell, Bash or Python)

• An organised, proactive and independent way of working, with clear communication

Personal Attributes

• Persistent and results oriented.

• Ability to manage multiple tasks simultaneously and able to work under pressure.

• Great attention to detail.

• Patient and ability to handle customer rejection.

• Good personal integrity with a high sense of responsibility and accountability.

• Pleasant/people personality.

• Strong work ethics and willingness to learn in all aspects of the position.

• A desire to learn and improve skills and knowledge.

• Self-confident and Self-motivated.

• Positive Attitude.

• Ability to work in difficult situations.

• Strong sense of initiative, requiring little direct supervision.

How to Apply

If you are passionate about IT infrastructure, endpoint security, and creating a secure and productive working environment, please send your CV and a cover letter outlining your relevant experience and suitability for the role to career@hostafrica.com, using the subject line: "Internal IT Administrator - [Your Name]".

HostAfrica is an equal opportunity employer committed to diversity and inclusion.